📊 Operations Overview
🚨 Active Jobs
8
3 emergency · 5 in progress
⚠️ 1 job approaching SLA breach
💰 Open Claim Value
$312,400
Mitigation: $84K · Rebuild: $228K
▲ 4 claims pending adjuster approval
⏱️ Avg Response Time (30-Day)
1hr 42min
Target: sub-2hr · Industry avg: 3hr 20min
▲ You are in top 15% by response time
⏱️ Emergency Response SLA Tracker — Live
Active & Recent Jobs — SLA Performance
Industry data: sub-2hr response wins job 34% more often than 2–4hr window
Job #DescriptionLocationResponseSLAStatus
R-2241
Category 2 water intrusion · 2,400 sqft
Stockbridge, GA
1:14
0:46 left
🔴 LIVE
R-2238
Fire/smoke · residential · 1,800 sqft
McDonough, GA
0:31
1:29 left
🟡 EN ROUTE
R-2235
Storm damage · roof/interior · commercial
Locust Grove, GA
1:08
Closed
✓ Within SLA
R-2231
Pipe burst · Category 1 · 3 rooms
Hampton, GA
0:52
Closed
✓ Within SLA
R-2218
Mold remediation · basement · 800 sqft
Conyers, GA
2:41
Closed
⚠ Borderline
R-2201
Commercial flood · 8,000 sqft · lost to competitor
Jonesboro, GA
4:18
—
✗ Breached · Lost
🔴 Job R-2201 was lost to a competitor who responded in under 90 minutes. Estimated lost revenue: $34,200 (mitigation + rebuild phases). SE_Watch now pre-routes emergency calls to nearest available crew based on GPS + current load.
📋 Insurance Claim Pipeline — Phase Billing Intelligence
Active Claims — Stage × Billing Phase
Total pipeline: $312,400 · Avg cycle: 47 daysEmergency Response
3
$22,100
→
Mitigation Active
5
$62,300
→
Scope / Estimate
4
$48,800
→
Adjuster Review
6
$94,200
→
Rebuild Active
4
$85,000
Claim #Property / TypeAdjusterPhaseAgeValueStatus
INS-4412
Water · 1420 Pine St · Cat 2
David H. · State Farm
Supplement
22d
$28,400
Supplement Sent
INS-4408
Fire/smoke · 740 Oak Dr · Residential
Maria C. · Allstate
Adj Review
31d
$41,200
Pending Approval
INS-4391
Mold · commercial · 4,200 sqft
Kevin R. · Travelers
Rebuild
44d
$87,600
Active · On Track
INS-4388
Storm · 290 Elm Ave · Roof + interior
Sandra B. · Farmers
Disputed
58d
$34,800
⚠ Dispute Open
💡 INS-4388 has been disputed for 58 days. SE_Watch flags claims past 45 days with no adjudication and generates escalation packages — documentation summary, supplement justification, and adjuster follow-up sequence automatically.
🤝 Adjuster Relationship Intelligence
Adjuster Relationship Score — Approval Rate × Avg Days to Close
Based on last 24 months of closed claims
AdjusterCompanyScoreAvg DaysApprovalStrategy
David H.
State Farm
88
18 days avg
96% approved
Fast Track · Send full package upfront
Kevin R.
Travelers
81
24 days avg
89% approved
Reliable · Follow-up at Day 21
Maria C.
Allstate
62
38 days avg
74% approved
Slow · Supplement frequently · Follow up at Day 14
Sandra B.
Farmers
34
62 days avg
58% approved
High Dispute Rate · Public adjuster recommended
Thomas W.
USAA
76
28 days avg
82% approved
Good · Photos critical at scope stage
📌 SE_Watch learns from every closed claim to update adjuster scores. Sandra B. (Farmers) has a 58% approval rate and 62-day avg cycle. SE recommendation: engage a public adjuster for her files and front-load documentation to minimize back-and-forth.
💧 Drying Cycle Revenue Tracker — Equipment + Phase Billing
🔬 SE_Watch — Restoration Risk Signals
Live Business Signals — Updated Every 4 Hours
Unbilled Xactimate Line Items Detected
SE_Watch cross-references your scopes against Xactimate line item databases. Job R-2235 is missing 7 line items including temporary power, HEPA filtration, and antimicrobial treatment. Est. unbilled: $4,200.
Action Required
Rebuild Upsell Opportunity — No Contact
5 completed mitigation jobs have not been pitched rebuild phase. Avg rebuild-to-mitigation revenue multiplier: 3.2×. At your avg mitigation value, est. missed rebuild pipeline: $94,400.
Revenue Opportunity
Photo Documentation Gap
Job R-2241 has 14 photos on file. Adjusters with dispute histories (Sandra B., Farmers) require 40+ photos with GPS metadata to minimize scope disputes. Current coverage is insufficient.
Risk: MED
Storm Event Demand Radar
NWS data: 3-day storm system approaching Henry/Clayton counties. Historical model: category 1 storm = 14–22 new emergency leads within 48hr post-event. Pre-position crews and materials now.
Forecast: HIGH DEMAND
Subcontractor Margin Tracking
Rebuild phase subcontractor costs running 4.2% above estimate on average across 3 active jobs. Primary driver: drywall and paint labor overruns. Total margin erosion this month: $3,800.
Monitor
Google Review Capture Window
Homeowner review requests sent within 48hr of job completion convert at 4.1×. You have 3 jobs closed in the last 5 days with no review request sent. Window is closing.
Opportunity
💸 Revenue Leakage Engine — Restoration-Specific
$89,200
Estimated Annual Revenue Leakage Identified
No Systematic Rebuild Upsell Process
Mitigation-only contractors leave 3.2× revenue on the table. Without a structured rebuild handoff process, 62% of homeowners choose a separate contractor for rebuild. At your mitigation volume, this equals $38K/yr in missed rebuild revenue.
$38,000
Unbilled Xactimate Line Items
Industry average: 8–12 line items missed per job scope. Common gaps: temporary power, HEPA filtration, antimicrobial, equipment monitoring, negative air pressure. At your job volume: est. $24K/yr unbilled.
$24,000
SLA Breach → Lost Emergency Jobs
Each emergency job lost to a faster competitor averages $18K–$42K in mitigation + rebuild revenue. Signal Engine analysis: 2 jobs lost in last 90 days = $68K lost. Crew routing optimization could prevent 80% of SLA breaches.
$17,200
Adjuster Dispute Handling Gaps
Claims with dispute-prone adjusters (like Sandra B.) settled at 18% below scope on average without a systematic escalation package. At your claim mix, est. $10K/yr in under-settled claims.
$10,000
🛠️ Restoration Intelligence Toolkit
Emergency SLA Commander
Tracks every emergency call's SLA clock in real time. Routes new calls to nearest available crew based on GPS position and current load. Fires SLA breach alerts before the window closes, not after.
🔴 Live Tracking
Adjuster Relationship Scorer
Scores every adjuster you have worked with based on approval rate, days-to-close, supplement acceptance, and dispute frequency. Generates a tailored follow-up and documentation strategy for each adjuster's known patterns.
📊 Pattern Intelligence
Xactimate Line Item Auditor
Cross-references your active scopes against a database of 200+ commonly missed Xactimate line items by job type (water, fire, mold, storm). Surfaces every unbilled item before you submit to the adjuster.
💰 Scope Audit
Drying Cycle Revenue Tracker
Models daily equipment revenue for each active drying job. Detects scope-expansion signals (hidden cavity moisture, elevated humidity readings) and alerts you to supplemental billing opportunities before equipment is removed.
📈 Revenue Modeling
Rebuild Pipeline Converter
Identifies every completed or active mitigation job with no rebuild conversation started. Generates personalized rebuild proposals for each homeowner based on mitigation scope, damage type, and insurance coverage already confirmed.
🔁 Revenue Conversion
Storm Demand Radar
Pulls NWS forecast data and overlays it against your service area. Models expected new job volume by storm category and affected zip codes. Helps you pre-position crews, materials, and equipment 48–72 hours before demand spikes.
🌩️ Demand Forecasting
Why this cannot be replicated with ChatGPT
Generic AI can explain what Xactimate is. Signal Engine audits your live scope in real time, scores the adjuster handling your file, tracks your SLA clock to the minute, and tells you which completed mitigation jobs have a rebuild opportunity sitting unclaimed. This is live operational intelligence connected to your actual job data — not a template answer.
✦
Adjuster Relationship Memory
Every adjuster interaction is logged and scored. Sandra B. at Farmers has a 58% approval rate and 62-day cycle — SE knows this from your closed claims history and pre-loads the escalation strategy before you even pick up the phone.
✦
Live SLA Tracking with Crew Routing
The SLA commander doesn't just show you a clock — it routes new emergency calls to the nearest available crew based on real-time GPS and current job load. No other CRM built for restoration does this out of the box.
✦
Xactimate Scope Audit Engine
Our database of 200+ commonly missed line items by job type is pulled from thousands of restoration scopes. It doesn't guess — it tells you exactly which billable line items are missing from your specific job before you submit.
✦
Storm Demand Forecasting for Your Service Area
NWS data overlaid with your exact service zip codes and historical job density. Predicts new lead volume by storm category 48–72 hours out so you can pre-position crews — not scramble after the storm hits.
Stop leaving rebuild revenue on the table
Connect your job management data and Signal Engine surfaces every unbilled line item, every missed rebuild opportunity, and every SLA risk within 24 hours.